At Bapli Bunglows, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address
Phone number
City/Location
Government ID details (for verification at check-in)

Booking Information

Check-in and check-out dates
Number of guests
Purpose of stay
Special requests

Payment Information

Payment transactions are processed securely through PhonePe payment gateway.
We do not store your credit card, debit card, or UPI details on our servers.
Payment information is handled directly by our payment processor in compliance with PCI-DSS standards.

Automatically Collected Information

IP address
Browser type and version
Pages visited and time spent
Device information

2. How We Use Your Information

We use the collected information for the following purposes:

To process and manage your bookings
To communicate with you about your reservation
To send booking confirmations and reminders
To process payments and refunds
To respond to your inquiries and support requests
To improve our website and services
To comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Payment Processors: With PhonePe to process your payments securely.
Legal Requirements: When required by law or to protect our rights.
Service Providers: With trusted third parties who assist in operating our website, subject to confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure payment processing through certified payment gateways
Limited access to personal information on a need-to-know basis
Regular security assessments

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve our services

You can choose to disable cookies through your browser settings, though this may affect some website functionality.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal requirements)
Opt-out of marketing communications
Withdraw consent for data processing

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records may be retained for up to 7 years for accounting and legal purposes.

8. Third-Party Links

Our website may contain links to third-party websites (such as Airbnb, Agoda, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Bapli Bunglows
Bunglow 6, Dev Nagar Derasar Ln
Kandivali West, Mumbai 400067
Phone: +91 97692 73712 / +91 98211 12796

12. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the Grievance Officer can be contacted at:

Phone: +91 97692 73712
Address: Bunglow 6, Dev Nagar Derasar Ln, Kandivali West, Mumbai 400067